DEVELOPMENT ENVIRONMENT — NON-CUSTOMER-FACING
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Application Services
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Telephony Infra
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AWS Infra
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Smoke Calls
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AI Matrix
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DID (optional — blank = all routed)
IVR Walk & Smoke use this DID filter; AI Matrix requires it.
AI Matrix cases (JSON array)
[ { "say": "I need help with my bill", "expect_action": "transfer_queue", "expect_intent": "billing" }, { "say": "mumble mumble", "expect_action": "fallback" }, { "press": "0", "expect_action": "fallback" } ]
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